Refund and Return Policy

We want your items to arrive solid and perfect. If you need to return an item, this guide explains our process. Have questions? Email hienptt2026@gmail.com or visit our contact page.

1. Return window and condition

You have 30 days from delivery to request a return. To ensure a smooth process, the item must be unused and in its original packaging. This includes all padding, boxes, and inserts. You will also need proof of purchase, like an order confirmation or receipt. These conditions must be met unless we shipped the wrong item or it arrived damaged.

  • The item is unused and in the same condition you received it.
  • It is in its original packaging, with all padding, boxes, and inserts included.
  • You can provide proof of purchase, such as an order confirmation or receipt.

Do not ship a package until we approve the return in writing. We cannot accept returns after 30 days unless there is a verified defect we agree to address.

2. Product-specific conditions

Christmas Ornaments. Your Christmas ornaments should return in the same condition you received them. Please ensure they are unwrapped and in their original packaging. Items that have been opened, cleaned, or modified are not eligible for a standard return. If an ornament arrives damaged, please use the defective-item process in section 5.

Glass Ornaments. Your glass ornaments should return as they arrived. They must be undamaged and in their original packaging. Items that have been cut, altered, or polished are not returnable unless they arrived damaged.

Fleece Blankets. Your fleece blankets should return unused and in their original packaging. Please do not wash or alter the blankets. Pieces that have been washed or separated from the original lot are not eligible for a standard return. If a blanket arrives damaged, use the defective-item process in section 5.

Knit Throw Blankets. Your knit throw blankets should return in their original, unworn condition. Please do not wash or alter these items. Pieces that have been washed or removed from their original packing are not eligible for a standard return. If a blanket arrives damaged, please use the defective-item process in section 5.

Sherpa Blankets. Your sherpa blankets should return in their original, unworn condition. Please keep them in their original packing. Items that have been cleaned with chemicals or repacked without the original padding are not returnable unless they arrived damaged.

3. How to start a return

  1. Email hienptt2026@gmail.com with your order number, the product name, and the reason for the return.
  2. Wait for written approval. We will send you the return mailing address.
  3. Pack the item securely and send it using a trackable carrier.
  4. After we receive and inspect the package, we will email you regarding your refund or next steps.

Packages sent without prior approval may be refused or returned to you at your expense.

4. Who pays return shipping

You pay for return shipping unless we shipped the wrong item or the item arrived damaged or defective. We do not refund original outbound shipping costs in those cases. We do not issue prepaid labels for change-of-mind returns. Please keep your tracking number until your refund is complete.

5. Defective or damaged items

If an item arrives defective or damaged, email photos to hienptt2026@gmail.com with your order number. Show the defect, any carton damage, and the product. We will replace the item at no extra cost once we confirm the issue. You may also request a refund instead. Do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we issue the refund within 5–10 business days. The refund goes back to the original payment method used at checkout: Cards (Visa, Master, etc.), Apple Pay, Google Pay, or Amazon Pay. We do not send refunds to different accounts or payment methods.

  • Full refunds apply when the item meets the unused-in-original-packaging rules in this policy.
  • Partial refunds may apply if original packing, padding, or lot contents are missing, or if damage occurred after delivery and was not our error.

7. What we cannot take back

  • Christmas Ornaments that has been washed, coated, or removed from its original packing (except for defect or damage on arrival).
  • Glass Ornaments that has been cut, drilled, or polished (except for defect or damage on arrival).
  • Fleece Blankets that has been washed or separated from its original lot (except for defect or damage on arrival).
  • Knit Throw Blankets that has been washed or removed from its original packing (except for defect or damage on arrival).
  • Sherpa Blankets that has been cleaned with chemicals or missing original packing (except for defect or damage on arrival).

8. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, please check the Apple Pay, Google Pay, or Amazon Pay account you used at checkout. Wallet and bank posting can take extra days after we send the funds. If you still do not see your refund, email hienptt2026@gmail.com with your order number so we can trace it.

9. Contact

Email hienptt2026@gmail.com, call 339-843-510, or write to 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110. Interriva LLC ships within the United States. Website: https://interriva.shop/.