Asked Questions (FAQ) – Interriva LLC

Frequently asked questions

Get quick answers for shopping with Interriva LLC. We ship inside the United States. For personalized help, use the details below or visit our contact page.

General

1. What does Interriva LLC sell?
Interriva LLC is a US online shop. We carry a variety of crystals and raw formations. Browse the shop to see all the items we have available.

2. Where are you located?
We are based in Albuquerque, NM. Our mailing address is 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110.

3. How can I contact you?
Call 339-843-510 or email hienptt2026@gmail.com. You can also send a message from our contact page.

Orders & shipping

4. How do I place an order?
Add items to your cart and complete checkout with a United States shipping address. You can pay using Apple Pay, Google Pay, or Amazon Pay when those options appear for your device and browser.

5. Do you ship internationally?
No. We only ship to addresses within the United States.

6. How long does shipping take?
Most orders arrive in 3–7 business days after they leave our warehouse, depending on your location.

7. Can I track my order?
Yes. Once your order ships, we email a tracking number so you can follow your package.

8. Can I cancel an order after I place it?
If your order has not shipped, contact us within 24 hours at hienptt2026@gmail.com or 339-843-510. We will try to cancel it. If the order is already in transit, please follow our return process.

Payments

9. What payment methods do you accept?
We accept Cards, Apple Pay, Google Pay, and Amazon Pay. See our payment methods page for full details.

10. How do Apple Pay and Google Pay work?
Choose Apple Pay or Google Pay at checkout when your device supports it. Confirm the payment with Face ID, Touch ID, or the prompt on your Google account. If a method does not appear, try a different supported browser or device.

11. How does Amazon Pay work?
You can pay with Amazon Pay using your Amazon account. Use the store Order ID we send you for any post-purchase support.

Returns

12. What is your return policy?
You can return unused items in their original packaging within 30 days. Items must be returned unwashed, unworn, and in their original packaging. Read the full refund and return policy before sending anything back.

13. How do I start a return?
Email hienptt2026@gmail.com with your order number and the items you wish to return. We will confirm the next steps. You are responsible for return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect your return, we refund the original payment method. This usually happens within 5–7 business days after we receive the item.

Products

15. How do I care for christmas tree ornament?
Dust your ornament with a soft brush or dry cloth. Keep it out of prolonged direct sun to maintain its shine. Do not soak the ornament. Shop Christmas Ornaments.

16. How should I care for fleece blanket?
Wash the fleece blanket according to the care label on the product tag. Tumble dry on low heat or air dry for best results. Avoid harsh detergents to keep the texture soft. Shop Fleece Blankets.

17. How do I care for glass christmas ornament?
Dust the glass ornament gently with a dry cloth. Avoid abrasive cleaners that can scratch the surface. Handle with care to protect the delicate finish. Shop Glass Ornaments.

18. How do I care for knit throw blanket?
Follow the specific instructions on your knit throw blanket tag for washing and drying. Gentle washing helps maintain the texture and warmth. Shop Knit Throw Blankets.

19. How do I care for sherpa blanket?
Wash the sherpa blanket as directed by the care label. Lay flat to dry to preserve the fluffy texture. Avoid high heat to maintain the sherpa fibers. Shop Sherpa Blankets.